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Help Desk
A key to the deployment of even the smallest systems is the adoption of that system by the user community. In many
cases, the users are fairly new to computers and may need some
simple assistance. Software Logistics offers a service to it's customers as a first-line help
desk. Your users can call our help desk before they they get to your internal staff.
- Develop and maintain a FAQ web site for your product
based on service calls.
- Develop and maintain a call tracking system.
- Provide a single point of contact for your users
into your organization.
- Billing based on call volume.
- Can setup billing based on a pay-per-support basis.
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