Oversee the status of active tasks on the NuvIot website, so they are synced up and accurate with the client's status.
For clients using their own ticketing system, ensure any tasks assigned to Software Logistics are also entered in our system along with a link and reference number. Include due dates, priority, adding attachments, links, and hours spent developing tasks. Ensure status updates and entered time (if applicable).
Ensure that any newly assigned tasks have expected outcomes per the Accepted Criteria the client puts forth. Add in videos and attachments for assistance to the developer. Flag tasks for any issues, risks, or blockers. Review issues and any risks that might hinder the task's success. Contact the client, if need be, for assistance. * Ensure that any planned tasks have a project lead.
Ensure that any in-progress tasks have a project lead, primary contributor, and QA specialist.
Enter hours spent on each task daily into the client's system.
Spot-check planned and active tasks to ensure they follow our defined process.
If necessary, ensure QA/testing documents are uploaded into their system when QA has verified the ticket.
Act as point of contact between Software Logistics and clients and support for both client and team members. All communications from our clients to Software Logistics should include the project admin.
Significant communications should be added to the associated task within NuvIoT.
Accept any request for quotes (RFQ) and make sure Software Logistics responds back in a timely manner.
Lead meetings and prompt attendees to give status updates on their active tasks
Send weekly reports to Software Logistics clients, including active tasks, completed tasks, issues, and hours used.
Take notes on calls/meetings, creating an action item list as needed.
Take videos if necessary and upload them to the Vimeo website.
QA tasks as needed to assist the team in expediting task completion.
Draft documentation for Standard Operating Procedures (SOPs) and keep SOPs current in Visual Studio.
Assist CEO in special assignments when requested.
Training, as necessary.
Accurately maintain time in NuvIoT.